Offering a range of on-site and cloud IT services from supply to fully managed solutions and on-going support with built in system monitoring.
IT Systems Support Contracts
Legacy Phone Systems
PDS support the full range of traditional Unify (formally Siemens) phone systems, including HiPath DX (iSDX, Realitis DX & DXR) and the HiPath 3000 range of systems. We also have the ability to install, configure and maintain OpenScape Contact Center (formally known as HiPath ProCenter). For more information on our support services and offerings regarding this system range please contact us for more details.
IP Voice System (VOIP)
We are an accredited reseller of the SpliceCom voice solution. This British designed and manufactured business telephone system can support between 4 and 10,000 users and has been designed for full integration into a company data network. The whole portfolio of SpliceCom software, hardware and handsets runs on the same operating system which was developed in-house which means for the user that the system has full interoperability. SpliceCom offers CRM integration meaning that your company can combine your favourite CRM application into the voice solution for ease of use and excellent productivity. For full information on the SpliceCom product please click on the link button below.× Back to Services
Founded in January 1997, PDS Directors have an engineering background, supporting a range of network customer requirements. Valuing our customers and understanding their needs is core to our principals. It is by providing our customers with a constant high quality service that helped to lay down the solid company foundations which has allowed PDS to develop and build on our network, IT and IP voice service offerings.
PDS believe that it is no longer viable to simply be a phone provider or an IT or network Specialist Company. Companies that succeed offer fully integrated IP services, which cover all aspects of customer requirements, from a simple IP networked environment to full blown worldwide networking services.
PDS have had the luxury of always being self-financed which has allowed us to keep our complete independence, offering the best products and solutions.
PDS continue year on year to obtain an ever increasing number of support contracts, which ensures both stability and steady growth of the company.
PDS have genuine values and passionately believe that delivery of service is everything. If we say we can deliver, we will deliver!× Back to Services
Listed below are some comments from our recent customers;
“PDS have been supporting our data IP network for several years, initially at our Chiswell Street site, which subsequently expanded to all world locations. PDS provide a wide range of network and security services using HP ProCurve switches and Cisco ASA firewalls. Along with hardware supply they are used within our organisation to carry out installations, project management and support. We have recently employed PDS to implement the technical migration of the LAN to our new site in Fenchurch Avenue, the new platform handles both data and voice applications.”
James Elmer, IT ManagerAugust 2013
“PDS are our preferred network supplier. They designed and installed our initial network and continue to provide support and monitoring. We have always found their service to be professional, courteous and swift. They are always there when we need them. We would always recommend PDS.”
S.R Hayes, Senior IT Manager August 2013
“PDS has been the business support partner of choice for Frost & Sullivan for the last two years. We have worked with many support companies globally, but PDS has always stood out from the rest, offering something that little bit special, often tailor made to suit the individual requirements of the company.We have not once doubted their capabilities when it comes to solving a problem or creating a solution, always pro-active in their support, often informing us of any issues even before we are aware of any. Their highly skilled dedicated team offer a service that always shows us that the customer is their number one priority, confident that they will always keep us in the loop even after hours. This is why we have again renewed our support contract with PDS for another year.”
Dan Curtis-Allen, Senior European IT Manager Frost & SullivanAugust 2013
“We are a multi-site engineering company, specialising in precision engineering. Our company operates from four main UK sites. Inter site networking is very important to us for a number of business applications.PDS are our preferred network supplier; they installed our initial network interconnections and continue to support our network for us. We have always been provided with a professional technical service, they are always there for us when we need them and would not hesitate to recommend to any perspective company.”
Ellen Jackson – IT Manager
“We wanted to build a fast, reliable and flexible network which would allow us to cater for our traditional growing data network and cater for new projects such as the introduction of a V.O.I.P telephone system.PDS were a company we felt happy with, clearly explaining the advantages of a fully resilient data and V.O.I.P ready infrastructure. The new network was designed, projected and installed very easily with no problems. We continue to use PDS to support our new data network.”
Kirsty Bridgewater – IT Manager
“PDS have worked with the company and me personally now for many years, providing switching and routing expertise on various projects. They were selected to design and install our HP ProCurve LAN, which supports both our IP and voice applications and they were retained to provide a continued network support service.They have provided their expertise on other projects including remote worker network access based on the Cisco 3005 concentrator series and Cisco PIX firewalls. I have always been very happy with the level of customer service received and impressed by the professionalism demonstrated by PDS engineers.”
Barry Cable, IT Manager
“We used PDS to carry out the consolidation of LANs at multiple sites to a single LAN when we moved to our new Unilever House office in January 2008. We were impressed with the service and commitment shown by PDS’s engineers and the levels of ownership they displayed, from initial concept to a successful project completion.The new network is based on HP ProCurve switches, including 10Gb inter-switch uplinks, the network supports all our voice and data applications. PDS support our VPN links to partners which are terminated on Cisco ASA and PIX firewalls via their remote management services, providing us with a high level of management confidence.”
Mark White – Bristows IT
“PDS support our existing London Cisco LAN infrastructure. We have always found PDS to be flexible, responsible and take a high degree of ownership of issues. We are also using PDS for the implementation of the converged Cisco Voice and Data network at our new offices in Pall Mall, which will be based on a Cisco 3550 based LAN and Cisco Unified Communications Mangers and Unified Unity Connection.”
Carolyn Lees – IT Director
“PDS have been providing IT Network support for the Royal Society of Arts for over ten years, over this period we have dramatically increased our use in technology. I was delighted to receive a detailed and well thought through proposal from their experienced team to upgrade our network switching including our IP voice and wireless networks along with traditional data services on a fully resilient 10 Gbps platform. All of which PDS support from their network operation centre. The RSA is a very busy and vibrant environment, upgrading our network without disruption was always going to be difficult, the project was completed with ease and to a high standard, I would recommend them to any company requiring network switching and on-going support”.
Jon Hawke – IT Manager× Back to Services
PDS are passionate about support, to offer exceptional on-going support is the key to our success.
PDS support all products that are in our portfolio.
Our service support contracts are very competitive but that is only the start of our customer service experience. Whilst our pricing is in line with our competition for break fix contracts, included at no extra price on a PDS support contract we give you complete automated network monitoring on all hardware items we support.
So what do customers get with our basic support package?Designed Service Level Agreement aimed for your specific requirementsElectronic network diagram including technical data
Technically competent engineers for remote and onsite support
PDS ensure that when we take on a support contract that spare hardware is always available if and when required
Book your free consultation with PDS – you are one click away
PDS are an engineering based company, passionate about networking technology. We understand one of the hardest professional positions in today’s world of business is being an IT Director or Manager. If you ever have any of the concerns below, PDS will be happy to discuss the issues with you.
How can I keep an eye on the latest technologies when I am so busy just keeping my network going?
Reduce my networking and IT costs without losing valuable IT staff or having to outsource?
Advice on how technology can help with my company needs.
Looking to upgrade my voice system, what do I need to consider?
Is my firewall working correctly? Does it need updating? Am I paying too much to support it?
I have a slow or intermittent network where do I start to resolve these issues?
I am looking to update my network where can I get genuine advice?
I am looking to connect my network with other sites or home users or move my network services.
I want to know more about a particular network product.
I am looking to install wireless technology, what service should I consider?
I am paying for network support but hardly ever use it; can I cut my support costs or add to these services with no cost upgrade?
I want an IP network company who actually deliver what I need, who do I talk to.
I want to understand if some cloud technologies will fit with our business needs.
Just let us know what help you need and we will contact you.
An hour of our time will not resolve your issues but we will certainly be able to advise you and increase your level of understanding allowing you to make the right decisions for your company.× Back to Services
Calls to our 0844 numbers are charged at 5.8p per minute plus your telephone providers access charge× Back to Services
PDS offer a range of system purchase considerations for our services. These include options for outright purchase and via our manufacturing partners, we can also offer low and often 0% interest on leasing and renting options. Please do not hesitate to contact PDS for further details regarding the options available.
PDS Payment Terms:
Direct Purchase – Hardware Only
For customers with no contract in place PDS offer credit card or cheque with bank card transaction facilities for the purchase of the IT equipment in our offering.
Supported and Contracted Customers
For customers purchasing on a regular basis, or with support servicing in place, payment terms unless agreed specifically, are based on 28 days from invoice date.
Direct Debit Payment Customers
Some support and on-going cloud services will be in place for collected payments by direct debit, on a monthly or quarterly payment basis. A simple direct debit, once setup, will ensure continued automated payments are received for as long as you see fit.
Late Payment Policy
Unless otherwise agreed in advance, or on a specific SLA, if payments are not made to PDS within 28 days of invoice, PDS may in the case of a support contract either suspend or cancel the service with no further notice. PDS reserve the right to charge interest on late payments at the rate of 8% under the late payment legislation.<br/ ><br/ >
Supply of Hardware and Support
Hardware purchased by PDS may be delivered direct by the manufacturer or its agent or from PDS Communications. PDS take care to ensure distribution chain and courier services are of very high quality and equipment purchased would be expected to be received in good condition. If any damage is found to the packaging on delivery, in the first instance delivery of the item should be refused.
Any items delivered which are found to be faulty on delivery by the customer should immediately be reported directly to PDS, who will instigate either a replacement unit or a return of money if a replacement unit cannot be dispatched within 7 days of the faulty item being reported. Providing the faulty item can be returned in its original packaging without damage, PDS will waiver any repacking charges. PDS will issue a D.O.A. (Dead on Arrival Notification) along with the returns information.
PDS request that items which are not under any direct support from PDS are returned directly to the manufacturer for repair or replacement, depending on the manufacturers own terms and conditions. If any help or assistance is required in this process, PDS will be happy to assist as required.
Equipment Terms and Conditions for Installation at Customer Site and/or Support Contracts
Any equipment that is delivered to site remains the property of PDS until full payment has been received. In such circumstances where payments have not been received, PDS or its agent may if so desired, retrieve the equipment at its convenience, or carry out whatever proceedings it sees appropriate to recover either the goods or monitory value along with all expenses and late payment penalties.
After delivery of equipment to site it is the customer’s responsibility to ensure the equipment is kept in a safe and secure place. PDS strongly recommend that equipment hardware and software licences are added to the business insurance to cover for physical loss and or damage. This would be deemed to be outside of any support contract which may have been entered into direct with PDS or a third party.
PDS engineers or agents working on behalf of the company will be competent to carry out assigned tasks. All engineers will have full technical awareness to complete the assigned tasks.
Any engineer working on customer sites will have undergone PDS basic health and safety training and they will make themselves aware of any specific on site known health and safety hazards.
It is the customer’s responsibility to inform PDS as soon as it is known of any health and safety risk to PDS engineering wellbeing. In a situation where a PDS engineer or agent working on behalf of PDS feels they are in an unsafe environment, they will leave the area immediately and subsequently fully brief the engineering line manager. Until PDS are fully satisfied that the area of work is safe the engineer will not be expected to return to the site location.
It is the customer’s responsibility to ensure that the working environment for the PDS engineer is safe and clean and that specific work areas are well lit and ventilated.
In cases where PDS are under contract to support services, on notification of the service fault all effort will be made by PDS to ensure that the service is restored as soon as possible. Unless otherwise stated in a specific SLA, PDS will not be held responsible for any loss of business due to the service disruption regardless of the time to fix or the customer business loss.
PDS will not be held responsible for faults occurring from mains or circuit failures, by the customer’s misuse, or configuration issues as a result of customer interference. In situations where the customer is responsible for updating or changing their own user database the customer will be responsible for making secure system backups.
PDS engineering will be expected to take all reasonable care not to damage the customer’s property. However depending on the requirement, on occasion it may be necessary for some superficial damage to occur during the course of the work. In such instances PDS would not be expected to pay compensation to repair any superficial damage caused.
PDS have in place suitable company liability insurance to cover its business in the event of an injury or death to any person at the customer site location, whilst carrying out the specific tasks assigned.
Termination of Contracts
Unless stated specifically, support contracts normally run for a period of one, three or five years. Within eight weeks of the termination date of a specific support contract, PDS may invite the customer to sign up for a further contract period. There is no requirement for the customer to send specific notifications if they do not wish to renew. PDS simply wish to retain its customers by the service offered and not due to someone forgetting to send out cancellation notifications prior to the end of a specific contract period.× Back to Services
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8 Birchwood Parade
Tel: 0844 499 6204
Calls to our 0844 numbers are charged at 5.8p per minute plus your telephone providers access charge